

# Event Details

- **Event Name**: Customer Experience & Personalisation: One-Day Workshop | Townsville
- **Event Start and End Date**: Mon, 23 Mar, 2026 at 09:00 am – Mon, 17 Aug, 2026 at 05:00 pm (-07:00)
- **Event Description**: Strengthen your CX skills with tools to understand customer needs, personalise interactions, and turn challenges into positive moments.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.For more information on venue address, reach out to "eventbrite@mgaussie.com"Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs/Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks and beverages will be provided during the sessionCourse Overview:This practical and engaging course helps you build strong customer experience and personalisation skills tailored for modern banking environments. You will learn how to understand customer needs, deliver high-quality service, and personalise interactions using clear communication and relationship-building tools. Through relevant examples and structured learning, you will discover how personalisation improves trust, loyalty, and long-term customer satisfaction. By the end, you will feel confident applying customer-centric methods that enhance overall service quality.Learning objectives:By the end of the course, you will:Understand how customer experience works within banking environments.Recognise key needs and behaviours to personalise interactions effectively.Communicate with clarity, empathy, and professionalism.Apply personalisation strategies that build trust and long-term loyalty.Handle concerns and difficult interactions with confidence and structure.Deliver consistent service across multiple channels.Strengthen your ability to improve customer relationships through daily habits.Target audience:Banking staff, service teams.Why is it right fit for you:This course is ideal if you want to deliver exceptional customer service that stands out in today’s competitive banking environment. It provides practical techniques that you can apply immediately to personalise conversations and strengthen customer relationships. The training blends communication skills, behavioural insights, and process knowledge to help you serve more confidently and efficiently. Our approach ensures that you understand not only what to do but also why it works in real banking scenarios. By the end of the program, you will feel equipped to create meaningful and memorable customer experiences.©20256MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Looking to improve customer experience across your entire team?We offer in-house training that can be fully customised to match your bank’s service standards, customer segments, and operational realities. Whether you want to enhance personalisation, strengthen communication, or upgrade overall customer service excellence, our tailored sessions ensure your teams build skills that directly improve customer satisfaction and loyalty.📧 Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com  https://cdn-az.allevents.in/events5/banners/68fbd590-007e-11f1-ba78-79b103675ca2-rimg-w983-h740-dcd6d1c3-gmir.jpg   https://cdn-az.allevents.in/events3/banners/692ecc70-007e-11f1-ba78-79b103675ca2-rimg-w983-h740-dc91938d-gmir.jpg AgendaModule 1: Foundations of Customer Experience in BankingInfo: •	Understanding customer expectations
•	Key drivers of satisfaction and loyalty
•	Importance of personalised service in modern banking
•	ActivityModule 2: Knowing Your Customer (KYC Beyond Compliance)Info: •	Identifying functional and emotional customer needs
•	Customer behaviour patterns
•	Building rapport and trust
•	ActivityModule 3: Personalisation Techniques for Daily InteractionsInfo: •	Adapting conversations based on customer profiles
•	Using customer data ethically
•	Identifying opportunities for personalisation
•	ActivityModule 4: Communication Skills for Enhanced CXInfo: •	Professional verbal and non-verbal communication
•	Empathy, clarity, and active listening
•	Managing service tone and structure
•	Role PlayModule 5: Handling Customer Concerns EffectivelyInfo: •	Techniques to understand root causes
•	Managing emotions and difficult interactions
•	Turning negative moments into positive experiences
•	Case StudyModule 6: Service Excellence &amp; Process AwarenessInfo: •	Understanding service journeys end-to-end
•	Removing friction and improving customer flow
•	Aligning customer needs with internal processes
•	ActivityModule 7: Digital Personalisation &amp; Omnichannel ServiceInfo: •	Using digital tools to improve service
•	Consistency across phone, email, chat, and in-branch service
•	Creating personalised experiences across touchpoints
•	Case StudyModule 8: Continuous Improvement in Customer ExperienceInfo: •	Gathering customer insights and feedback
•	Improving service quality through small daily actions
•	Using self-assessment and team reflection
•	Activity
- **Event URL**: https://allevents.in/spokane/customer-experience-and-personalisation-one-day-workshop-|-townsville/100001982161527487
- **Event Categories**: workshops
- **Interested Audience**: 
  - total_interested_count: 0
- **Event Highlights**: 
  - Age Limit: 18+
  - Duration: 8 hours
  - Location: Regal Northtown Mall
  - Languages: English

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fcustomer-experience-personalisation-one-day-workshop-townsville-tickets-1982161527487
- **Ticket Price Range**: min: 672.53, max: 919.65, currency: AUD

## Event venue details

- **city**: Spokane
- **state**: WA
- **country**: United States
- **location**: Regal Northtown Mall
- **lat**: 47.702905
- **long**: -117.4085408
- **full address**: Regal Northtown Mall, 4750 North Division Street, Spokane, United States

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events5/banners/fe24c5c26a286116222f3b32a949631e0084fd5fe37981d8d6e8ef51e7d41793-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1770131983
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events5/banners/4d98a0a15e4cb866f7cb37c832d3b3807308669eb96f9fcb7690f985b8023bbd-rimg-w400-h400-dc2f2c31-gmir.jpg?v=1770131982

## FAQs

- **Q**: When is the event happening?
  - **A:** Mon, 23 Mar, 2026 at 09:00 am (-07:00)
- **Q**: Where is the event happening?
  - **A:** Regal Northtown Mall, 4750 North Division Street, Spokane, United States
- **Q**: What is the ticket price?
  - **A:** starting from 672.53 up to 919.65 AUD
- **Q**: Who is organizing the event?
  - **A:** MG Aussie
- **Q**: What type of event is this?
  - **A:** workshops
- **Q**: What is the age limit of the event?
  - **A:** 18+
- **Q**: What is the duration of the event?
  - **A:** 8 hours
- **Q**: What is the location of the event?
  - **A:** Regal Northtown Mall
- **Q**: What is the languages of the event?
  - **A:** English
- **Q**: Where can I find ticket details about Customer Experience & Personalisation: One-Day Workshop | Townsville ?
  - **A:** You can find ticket details about this event on AllEvents.

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